# default > default knowledge base – help articles and documentation. ## Returns and Exchanges - [Return + Exchange Policy](https://help.ableclothing.com/en_us/return-policy-BJH6O0Sic.md): We will gladly accept returns for up to 30 days after your order ships for items that have not been used, worn, or washed. Refunds may only be issued to the ... - [How do I start a return?](https://help.ableclothing.com/en_us/how-do-i-start-a-return-rkc75RSoc.md): You can start your return or exchange online to receive a QR code here . Once you have your QR code, bring the code and your item to your nearest Return... - [Can I get a prepaid shipping label?](https://help.ableclothing.com/en_us/can-i-get-a-prepaid-shipping-label-Bkmvf_23c.md): If you prefer not to visit one of the Happy Bar return locations, you may request a prepaid shipping label. You will start your return or exchange he... - [Are returns and exchanges free?](https://help.ableclothing.com/en_us/are-returns-and-exchanges-free-rJ0DQd32c.md): Yes, returns and exchanges for US orders are always free! - [What is your return policy for Canada?](https://help.ableclothing.com/en_us/what-is-your-return-policy-for-canada-S1tL_Ohnc.md): International returns can be processed with your own return label by mail within 45 days of purchase. Please be sure to include proof of purchase and reason ... - [How do I process a gift return?](https://help.ableclothing.com/en_us/how-do-i-process-a-gift-return-HJBGcu239.md): We’re so glad that you were gifted ABLE! We can help you return or exchange gifts so long as they have not been used, worn or washed and the tags are s... - [Can I combine separate returns into one shipping label?](https://help.ableclothing.com/en_us/can-i-combine-separate-returns-into-one-shipping-label-HJUau_h39.md): We ask that you do not combine returns. Each prepaid return label is connected to your order number and takes into account the weight of the item you have in... - [I see an item on your site is available but I'm not able to process my exchange. Why?](https://help.ableclothing.com/en_us/i-see-an-item-on-your-site-is-available-but-i-m-not-able-to-process-my-exchange-why-S15a5dh25.md): If you see an item on our website that is not available in our exchange portal, it’s likely the case that this item is low in inventory. We have a limi... - [Can I return a personalized jewelry or leather item?](https://help.ableclothing.com/en_us/can-i-return-a-personalized-jewelry-item-ryTtyW2Ci.md): Personalized jewelry items are not available for return - [Can I exchange a Final Sale item?](https://help.ableclothing.com/en_us/can-i-exchange-a-final-sale-item-BJxoza1yn.md): Items marked as final sale are not eligible for returns for store credit refund or exchange ## Shipping and Orders - [Can I use more than one promo code?](https://help.ableclothing.com/en_us/can-i-use-more-than-one-promo-code-SyJ4iO32q.md): Promo codes cannot be combined as one way to make sure we're protecting our margins to be able to pay adequate wages throughout ABLE. - [Do you offer free shipping?](https://help.ableclothing.com/en_us/do-you-offer-free-shipping-B1G5hu2n9.md): We offer free shipping for ABLE Rewards members. For more information and to sign-up, click here . Shipping is $5 for non-loyalty members. - [When will my backorder item ship?](https://help.ableclothing.com/en_us/when-will-my-backorder-item-ship-ryqpk3HTc.md): If you have an item in your order that was backordered at the time of your purchase, your entire order will ship when that product is available. Payment is p... - [Can I cancel my personalized item?](https://help.ableclothing.com/en_us/can-i-cancel-my-personalized-item-H1mxmmTCi.md): Once in progress ca - [My Order Is Lost](https://help.ableclothing.com/en_us/my-order-is-lost-HJtEbtiIh.md): Sorry to hear this - [Can I expedite my personalized item?](https://help.ableclothing.com/en_us/can-i-expedite-my-personalized-item-Hk186Tlyp.md): We have a processing time of 57 business days If you opted for expedited shipping your order will ship via UPS 2Day after your order has processed - [What is your international shipping policy?](https://help.ableclothing.com/en_us/what-is-your-international-shipping-policy-Hk11k8oJa.md): International shipping for all orders is - [Can I change my shipping address?](https://help.ableclothing.com/en_us/can-i-change-my-shipping-address-BkKIhRpNyl.md): We are not able to make changes to your order once it has been submitted If youve already received a shipping notification that means that your order has be ## Permanent Jewelry - [What is permanent jewelry?](https://help.ableclothing.com/en_us/what-is-permanent-jewelry-HJ78n3ADR.md): Permanent jewelry is jewelry that is welded together instead of having a clasp The ends of the jewelry are soldered while the wearer is present creating a sea - [Why is permanent jewelry special?](https://help.ableclothing.com/en_us/why-is-permanent-jewelry-special-B11cnhCvR.md): Permanent jewelry offers a unique way to commemorate meaningful moments in your life Whether youre marking a personal milestone or celebrating a special occas - [What are the bracelets made of?](https://help.ableclothing.com/en_us/what-are-the-bracelets-made-of-SJQpT30PR.md): We currently offer Sterling Silver and 14K Gold - [Are all sales final?](https://help.ableclothing.com/en_us/are-all-sales-final-rk1k03CDC.md): Yes all sales of permanent jewelry are final Once the chain is cut it is final sale so make sure you love the style before your jeweler cuts the chain - [Is there an age requirement for permanent jewelry?](https://help.ableclothing.com/en_us/is-there-an-age-requirement-for-permanent-jewelry-ryu7A20wR.md): Yes you must be at least 12 years old to get permanent jewelry at ABLE If you are under 18 years old a parent or legal guardian must accompany you and provid - [Are appointments required for getting permanent jewelry?](https://help.ableclothing.com/en_us/are-appointments-required-for-getting-permanent-jewelry-rJULR2RwR.md): We recommend making an appointment here We do allow walkins based on availability but please check permanent jewelry hours prior to coming - [Are there any risks associated with permanent jewelry?](https://help.ableclothing.com/en_us/are-there-any-risks-associated-with-permanent-jewelry-H1HjA2AD0.md): Although rare an allergic reaction to the jewelry can occur The welding procedure does have some risks including but not limited to potential allergic reacti - [How do I care for my permanent jewelry?](https://help.ableclothing.com/en_us/how-do-i-care-for-my-permanent-jewelry-B1C602CvA.md): To ensure your permanent bracelets retain their shine and beauty follow these simple care guidelines Regular Cleaning Clean your bracelet regularly t - [Can I change or remove my permanent jewelry later?](https://help.ableclothing.com/en_us/can-i-change-or-remove-my-permanent-jewelry-later-B1kWka0vC.md): Your permanent jewelry can easily be removed should you ever decide to take it off If so make sure to clip it at the link we welded and save your chain in ca - [What if I have to cut it or it pops off?](https://help.ableclothing.com/en_us/what-if-i-have-to-cut-it-or-it-pops-off-SJm31T0PC.md): Save your chain and we will give you one free reattachment within 14 days appointment required Any additional reattachments costs 15 per reattachment If th ## ABLE Rewards - [Can I redeem my points with a promotional code?](https://help.ableclothing.com/en_us/can-i-redeem-points-with-promotional-code-BJDfzhin.md): Can I redeem my points with a promotional code - [How do I earn points?](https://help.ableclothing.com/en_us/how-do-i-earn-points-SycgmnZo2.md): Earn points by purchasing ABLE products on our site or shopping at our Flagship store located in Nashville TN - [When will points be added to my account?](https://help.ableclothing.com/en_us/when-will-points-be-added-to-my-account-H1lq0iUg1g.md): After an order is placed rewards points will be added - [Can I earn points on previous purchases?](https://help.ableclothing.com/en_us/can-i-earn-points-on-past-purchases-SJtSG3Wsn.md): You cannot earn points on purchases made prior to joining the ABLE Rewards program - [How do I refer a friend?](https://help.ableclothing.com/en_us/how-do-i-refer-a-friend-B1Q7PpIeJg.md): Your personalized referral code can be found - [Can rewards be used on sale items?](https://help.ableclothing.com/en_us/can-rewards-be-used-on-sale-items-BJ1rcRqye.md): Y - [Will my Rewards Points be refunded if I return my item?](https://help.ableclothing.com/en_us/will-my-rewards-points-be-refunded-if-i-return-my-item-HyT9dM8XZe.md): Rewards Points are not automatically added back to your account when an item is returned If you used Rewards Points on your purchase and need them restored pl - [How do I redeem my Rewards Points?](https://help.ableclothing.com/en_us/how-do-i-redeem-my-rewards-points-BJEEqG8mbx.md): Customers earn 5 points per 1 spent Points can be redeemed for rewards as follows 500 points 5 off minimum purchase 25 - [How do Rewards Points work?](https://help.ableclothing.com/en_us/how-do-rewards-points-work-Skemhf8Xbx.md): How Rewards Points work Earn 5 points for every 1 spent Redeem points for the following rewards 500 points 5 off minimum purchase 25 - [Can I undo a Rewards Points redemption?](https://help.ableclothing.com/en_us/can-i-undo-a-rewards-points-redemption-rJEqb7Umx.md): When you redeem a reward you are exchanging your points for the reward You may have accidentally redeemed a reward or you may want to save your points for a ## Products - [How do I care for my items?](https://help.ableclothing.com/en_us/how-do-i-care-for-my-items-HyR6SoHp9.md): You can find our product care information HERE ! - [What can you tell me about your leather?](https://help.ableclothing.com/en_us/leather-SJGgLirp5.md): All of our leather is a byproduct of the meat industry. We use semi-veg tanning, which is a hybrid process of vegetable tanning and chrome tanning (the best ... - [Should I condition my leather?](https://help.ableclothing.com/en_us/should-i-condition-my-leather-HJg4LoH6c.md): Yes, we do recommend you condition your bag especially when you receive it. Leather is just like your skin, you have to moisturize it to stay healthy. The mo... - [What I want is currently out of stock. When will it restock?](https://help.ableclothing.com/en_us/when-will-you-restock-SJ0OYsS6q.md): The time it takes to get a particular item back in stock varies. For an estimated time frame, feel free to email us at support@ableclothing.com.We also have ... ## Wholesale - [Where can I find ABLE Retailers?](https://help.ableclothing.com/en_us/where-can-i-find-able-retailers-Hyg950Ch5.md): Visit our Find a Retailer page to search for the stores that carry ABLE products near you! ## More - [Do you have a store?](https://help.ableclothing.com/en_us/do-you-have-a-store-rkr5EoBp9.md): ABLE's Flagship Store is located in the Stocking 51 development at 5022 Centennial Blvd, Nashville, TN 37209. Please visit us! - [Who is ABLE?](https://help.ableclothing.com/en_us/who-is-able-H1HTEiH69.md): ABLE is an ethical fashion company creating opportunities for women. We recognize that to end generational poverty, we must 1) create jobs and 2) do so for w... - [Where can I learn more about the recent chapter 11 filing?](https://help.ableclothing.com/en_us/where-can-i-learn-more-about-the-recent-chapter-11-filing-HkUubtH0yl.md): After exploring every possible alternative we officially filed for Chapter 11 bankruptcy in the Middle District of Tennessee This step was necessary to give A - [Do you offer price adjustments?](https://help.ableclothing.com/en_us/do-you-offer-price-adjustments-B1w9zlrwZx.md): More